The price requests for custom products or other products not available on our website must be send to your sales representatives by telephone at 514-725-0343 extension 117 or by email at firstname.lastname@example.org.
Please allow 24 hours for the reception of your quotation after sending your request. Our quotations are valid for a period of thirty (30) days. After this period, please confirm with us the prices before sending your order.
M&M Graphic reserves itself the right to modify any quotation before starting the production of a project. Any new quotation or quotation modification will need to be justified by M&M Graphic and approved by the client before the production beginning.
Before being started in production, any project must be confirmed with the signed confirmation order or linked to an official purchase order (PO) of the client. This PO will be considered as an approval of the costs and of the conditions allowing to start the production.
* M&M Graphic allows itself to refuse an order if somehow the production or the delivery may not be met in the delays asked by the client.
The prices displayed on our website or price list are not including any computer graphics work form M&M Graphic and are based on final electronic files supplied by the client.
Any graphic intervention required for a file that is not corresponding to our specifications established by M&M Graphic will be billed at an hour-based-fee of 60$/hour.
In that case, an estimation of the computer graphics works will be send to the client before any work started and must be approved by him to proceed.
PROOFS AND COLOR MATCHES
M&M Graphic will put in production any order after having received a written approval of the PDF proof sent to the client.
A reduced proof printed on the selected fabric may be produced on demand. Additional fees may apply.
M&M Graphic may not warranty the color difference between the computer screen or the printer of the client and the final result.
For the realised projects in numeric requiring to convert Pantone colors into process colors, M&M Graphic is engaged to match as close as possible the references supplied by the client, without warranting the final result (according to the Pantone Solid Coated Chart). This could also be a color composed in CMYK. An equivalent (Pantone and CMYK) may also be proposed to the client.
MISTAKES AND OMISSIONS
Mistakes of typing and/or computer graphic setup may happen during the process of the documents. M&M Graphic will not endorse any responsibility for some mistakes appearing on the PDF proofs that have been received and approved by the client.
M&M Graphic will not endorse any responsibility for any printing mistake, of printing quantity, of finish or ay other error during the production process, if the project has been realised according to the specifications written in the quotation and of the purchase order confirmation of the client.
The quotations and invoices may be corrected in case of mistake or omission, even if the client has accused its reception. M&M Graphic allows himself to bring any required modification to a quotation or an invoice.
M&M Graphic is engaged to respect as close as possible the promises linked to the delivery delays written in the quotations.
However, these delays may change without prior notice for various reasons or outside of our control.
When a delivery is made by a third-party, M&M Graphic do not assume any responsibility concerning the delivery delay and the state of the received merchandise and/or lost after quitting the workshop.
In case of a late delivery, our team will support the client with research procedures to help to locate the package.
M&M Graphic will in no way be held responsible of any lost of benefice of any kind, cause by late delivery of lost package.
M&M Graphic commits to ensure a quality control on any printing job before its packaging.
PAYMENT AND CREDIT
Any order will be processed by the computer graphics and started in production only if the first payment, provided for in the contract, has been acquitted after the order approval.
M&M Graphic may authorize, if applying, a credit account of thirsty (30) days for the bill payment ; this privilege may be revoked without notice.
M&M Graphic stays the owner of the goods and/or services sold and the produced items after an order done, until the total invoice settlement.
Never M&M Graphic will sell, share or broadcast information about its clients.
These data may be used only by the M&M Graphic administrators, if needed.