Delivery planning: sometimes a challenge

When the time comes to deliver an order to a customer, several issues must be considered. Context will often influence decisions. Each case of delivery is particular and several different factors will vary the price, the time or the choice of carrier.

What not to forget

All M&M Graphic customers are informed from the outset that there is no in-house delivery service. It therefore goes without saying that its representatives, nor anyone in the production team, cannot be held responsible in the event that the delivery company to which this mandate is entrusted makes an error, either by delivering late, or by not delivering or by delivering to the wrong address. As long as the customer’s order is in its workshops, M&M is 100% responsible for it, but once the package is in the hands of the carrier, it is his responsibility to carry it out properly. port, and within the requested time. The only element over which M&M has control is to ensure that the order is complete and produced with total quality, that it is well packaged, well addressed, and delivered to the correct delivery person. Then, the bill of lading number transmitted to the customer, it is up to him to follow up on the delivery in progress.

Factors that influence carrier choice

The destination, format and weight of the package, the type of packaging, the mode of delivery (regular, fast, express, priority), in land mode or air mode, as well as the deadlines are elements that are considered in the choice of a carrier for an order from a customer.

Concrete examples

For example, in a normal context and regular deadlines, M&M Graphic will deliver by Fedex or Purolator, in normal delivery mode, that is to say by truck (ground), within Canada. To proceed with a standard delivery of this kind, the package must meet the criteria of the carrier; for Purolator, for example, packages exceeding 108” in length have been refused for several years. Previously, the company accepted up to 120’’ (10 feet).

In a particular context (therefore non-standard), the package could turn out to be so huge that it will be necessary to provide packaging on a pallet and delivery by truck equipped with an electric trolley. Same scenario if the weight of the package is over 50 lbs. Purolator, for example, has included in the collective agreement for its employees that a package weighing more than 50 lbs should not be transported by hand, but by machinery. This is to protect the health of its staff and thus avoid back injuries. It is therefore necessary to check each time what constraints or limitations are imposed by the carriers. This will sometimes mean that the choice of carrier will differ from one order to another to take these constraints into account.

The other important factor is the destination and the mode of delivery. If a package must be delivered early in the morning (priority at 9:00 a.m.), it will be necessary to ensure that the chosen carrier offers this service in the destination sector for the package. Some locations in Canada are considered remote areas and where service cannot be guaranteed for 9:00 a.m.

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